GRIEVANCE REDRESSAL SYSTEMS
Karode Grama Panchayat
Grievance Redressal Systems
Major grievance redressal systems available for submitting complaints and objections related to Grama Panchayats, delays in services, administrative issues, and other public service matters, along with facilities for tracking further action.
Grievance Redressal Systems
The Local Self Government Department (LSGD) has established various grievance redressal systems for addressing complaints related to Grama Panchayats and local self-government institutions.
Citizens may submit their complaints through the appropriate grievance redressal system depending on the nature of the issue.
Major Grievance Redressal Systems
K-SMART Online Portal
K-SMART is an integrated digital system for online services provided by Local Self Government Institutions.
Citizens can submit complaints and objections through the online citizen portal.
Public Grievance Cell
Complaints can be submitted through the Public Grievance Cell under the Local Self Government Department.
Special grievance mechanisms are available for issues such as delays in receiving services, corruption, and Waste-Free New Kerala related complaints.
secretaryvamanapuramgp@gmail.com
Ombudsman for Local Self Government Institutions
The Ombudsman is a state-level mechanism for considering complaints relating to corruption, maladministration and irregularities committed by elected representatives, members of local body governing committees, officials and others while performing their administrative duties.
In accordance with the provisions of the relevant law, the Ombudsman has the authority to conduct investigations and inquiries into complaints and dispose of such matters.
Tribunal for Local Self Government Institutions
The Tribunal for Local Self Government Institutions is responsible for considering and disposing of appeals and revisions against decisions taken by Local Self Government Institutions.
The Tribunal also considers matters relating to the legality and validity of decisions taken by local self-government institutions.
Chief Minister's Public Grievance Redressal System
This is an online system for receiving administrative grievances relating to the Government.
The portal provides facilities to submit complaints, check complaint status and identify the officers responsible for handling complaints.
Complaints relating to the Local Self Government Department can also be submitted through this system.
LSGD & Excise Minister's Grievance Redressal System
This is a grievance redressal system connecting various levels of offices under the Local Self Government and Excise Departments.
Complaints relating to these departments can be submitted to the Minister through the online grievance redressal portal.
The complainant receives SMS notifications regarding the progress of the complaint.
LSGD Vigilance Wing
The Local Self Government Department Vigilance Wing, functioning under the Secretariat, examines public complaints and objections relating to unauthorized building construction and other irregularities.
Complaints and objections relating to unauthorized or illegal building constructions across the state, as well as irregularities in related files, can be submitted through the Vigilance mechanism.
Tribunal – Important Information
Tribunal for Local Self Government Institutions
The Tribunal for Local Self Government Institutions is responsible for considering and disposing of appeals and revisions against decisions taken by Local Self Government Institutions.
The Tribunal is headed by a legal expert holding the rank of a District Judge. The Tribunal also has the authority to express its opinion when a reference is received from the Government regarding the legality and validity of decisions taken by Local Self Government Institutions.
- A petition against an order must be submitted in Form C within 30 days from the date of the order against which the complaint is made.
- With the permission of the Tribunal, a petition or revision may be submitted with a delay of up to one month.
- If a representation submitted to the Local Self Government Institution remains undecided for 60 days, a petition may be submitted before the Tribunal within 90 days.
- A self-attested copy of the petition along with other relevant documents and, wherever possible, affidavits may be submitted directly to the Tribunal or through registered post.
- A Demand Draft of ₹50, payable at the Thiruvananthapuram office of the Tribunal, must be submitted along with the petition.
- A ₹100 Legal Benefit Fund Stamp must also be affixed to the petition.
Tribunal for Local Bodies,
Sreemoolam Buildings, Court Complex,
Vanchiyoor, Thiruvananthapuram
Important Grievance Redressal Links
Before Submitting a Complaint
Clearly providing the subject of the complaint, the service concerned, application or file number, relevant dates and supporting documents, wherever possible, will help in the prompt examination of the complaint.
Depending on the nature of the issue, citizens should select the appropriate grievance redressal mechanism provided above.
